Customer Service?

This term appears to be non-existent in the British language. (I know that seems like a harsh statement - but all the locals have warned me)

My bed was delivered today - yeah. Except they don't set it up. What?!?! I'm supposed to haul the mattress up the narrow flight of stairs by myelf? Are you kidding me?? Well, actually I tried and practically ripped out my shoulder doing so - that will be good for the yoga when I eventually get back to it.

I'm so pissed.

I called John Lewis, the department store where I purchased it and they said there was no record of arranging for set up. Argh... so frustrating. After throwing a fit, the store manager arranged for someone to come out tomorrow to set it up.

Being alone and knowing that I'm the one that has to deal with is frankly new to me. D normally handles all this crap at home; he likes to be the bad guy; I don't. So it works out well for us.

Now I have to be the bad guy too and I don't like it.